Refund Policy

Effective Date: 02/05/2025
 

At Get Funked Hair, we are committed to providing high-quality hair services and customer satisfaction. This Refund Policy outlines your rights and our procedures in relation to refunds and re-dos.

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1. Change of Mind

We do not offer refunds if you simply change your mind or decide you no longer want the service after it has been completed.

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2. Unsatisfactory Service

If you are not satisfied with the outcome of your hair service, please notify us within 7 days of your appointment. We will:

• Offer a complimentary adjustment or correction service, at our discretion

• Not offer a refund unless required under Australian Consumer Law

Note: You must return to the salon so we can assess the service and resolve the issue fairly.

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3. Retail Products

We do not offer refunds for retail products due to change of mind. We will offer an exchange or refund if:

• The product is faulty or damaged

• The product is not as described

• You are entitled to a remedy under Australian Consumer Law

• Products must be returned within 14 days, unopened, and in original condition. Proof of purchase is required.

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4. Your Rights Under Australian Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

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5. Contact Us

If you have a concern about a service or retail purchase, please contact us promptly:

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[Get funked Hair
📧 Email: russell@getfunkedhair.com
📞 Mobile: 0478 665 763